Nonprofit organization providing mental health services
Accrediting communication skills training provider: Institute for Healthcare Communication
Quality Improvement Organization
QIO for QPP SURS MIPS
statewide sexual assault coalition - currently working with local centers to see how they are capturing client data
Health Center Controlled Network (HCCN)
County Health Dept,
Practice Transformation Organization
how well Telehealth contributes to meeting population needs, patient experience
we are not measuring telehealth success.
Please get questions ready and help shape the dialogue!
If you haven't joined our Forums please do at https://healthcarecommunities.org/telehealth to continue dialogue off line too!
Really good information, thank you Christian!
Very clear and well organized. Thank you for helpful presentation, Christian and Roger!
Great presentation, thanks! Don't forget training for clinicians to help them connect and communicate effectively with patients, once the technology is working as it should. The Institute for Healthcare Communication will be releasing an online course on clinician-patient skills for virtual video visits.
What questions do you have????? Any observations from the field to share?
We have challenges bringing PCPs onboard with telehealth (vs. BHMPs). Any tips for getting PCPs more comfortable with practicing physical medicine via Telehealth?
What can be done to standardize quality? Lots of patients have experienced unevenness with telemedicine visits. Some doctors appear to rush thru visits, others try to more meaningfully engage. Also, for some sensitive medical conditions, Telehealth may have a chilling affect on amount of info shared. Potential solutions?
what I know many rape crisis centers are measuring is access to telehealth from the perspective of clients/patients who don't have internet/video call access. How are folks measuring and responding to this need?
You have mentioned the 45 second survey what are the questions you ask the provider-what are they? Could you connect,hear,see,feel private and tech check.
Christian has offered to have a half hour session for any individual concerns or questions. Either chat in or send him an email directly.
Comprehensive presentation, Christian. Thx.
Christian, Can you talk about measuring success for inpatient tele solutions like Tele-ICU?
I will post the questions on telehealth measurement in the forum in the Telehealth Community.
The next session is more hospital focused
Sharing sensitive info over telehealth is a mixed bag. Telehealth has been very successful with mental health counseling if there is trust and privacy. In domestic violence situations as an example you cannot have the perpetrator in the next room. So ask what would help make them feel safe and remember to take the time to engage. Happy to discuss further.
will you be sharing a copy of your presentation?
will be sharing with our network of crisis centers across the state who are much newer to telehealth